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Feedback | SANSA

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CUSTOMER SATISFACTION SURVEY OF SANSA

Dear passengers, we want to know your valuable feedback on how to better serve you.
This survey takes about 3 minutes,

We appreciate the time you spend us!




1. Tell us the where you purchased their ticket
  • Travel Agency / Hotel
  • Web Site
  • Call Center SANSA
  • Offices SANSA
  • Airport
  • Other

2. What is the main reason for your trips with SANSA?
  • Tourism and/or pleasure
  • Business / Work
  • Visit family and/or friends
3. Have you used the services of SANSA before?
  • Yes
  • No

4. How many times have you used our services?
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

5. Would you recommend to your family and / or friends fly with SANSA? *(Select an option considering that '5' is definitely yes and "1" definitely not)
  • 1
  • 2
  • 3
  • 4
  • 5

6. How does the price of our tickets?
  • Very low
  • Low
  • Right
  • High
  • Very high

7. Please rate the following aspects depending on the level of importance to your overall satisfaction in the service of air transportation.
Characteristics of the airplane 1 2 3 4 5
  Nothing Important Unimportant Neutral Important Very Important
1. Seat comfort
2. Appearance of the aircraft
3. Cleanliness of the airplane

Service Features 1 2 3 4 5
  Nothing Important Unimportant Neutral Important Very Important
4. The process of purchasing your ticket
5. Flight Schedules
6. Efficiency Checkup
7. The ability of staff to solve problems or doubts.
8. Quantity of allowed luggage
9. Boarding process
10. Friendliness and efficiency of staff at the counter
11. Friendliness and efficiency of the crew
12. Punctuality of the flight
13. Equipment on time
14. Baggage handling and care
15. State of the facilities in SJO
16. State of the facilities outside SJO

8. Please rate your satisfaction with the following aspects of the service provided by SANSA.
1 2 3 4 5
  Not Satisfied Not very satisfied Neutral Satisfied Very satisfied
1. Seat comfort
2. Appearance of the aircraft
3. Cleanliness of the plane

Service Features 1 2 3 4 5
  Not Satisfied Not very satisfied Neutral Satisfied Very satisfied
4. The process of Purchase your ticket
5. Flight Schedules
6. Efficiency Checkup
7. Staff capacity to solve problems or doubts.
8. Quantity of allowed luggage
9. Boarding process
10. Friendliness and efficiency of staff
11. Friendliness and efficiency of the crew
12. Punctuality of the flight
13. Equipment on time
14. Baggage Handling and Care
15. Facilities Condition

9. In which new areas you consider. SANSA should focus to increase customer satisfaction?


PLEASE COMPLETE THE FOLLOWING GENERAL INFORMATION

10. gender
  • Male
  • Female

What age range I belong?
  • Less than 25 years
  • Between 25 and 34 years
  • Between 35 and 44 years
  • Between 45 and 54 years
  • More than 55 years

12. What is your personal monthly income?
  • US$ 0 - US$ 2,500
  • US $ 2,501 - US$ 5,000
  • US$ 5,000 - Más

13. What is the highest level of education you have completed?
  • Elementary School
  • Middle
  • Technical-Specialization
  • University
  • Postgraduate
  • PhD

14. What is your country of residence?

15. ¿Accustomed to shop online?
  • Yes
  • No

Thank you very much for the time given.
Remember that your opinion matters.
Have a good day!